- SERVICE PROVIDER
Bradford Teaching Hospitals NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 29 January 2026 assessment
Contents
Ratings - Community health inpatient services
Our view of the service
Date of the assessment was 22 to 23 October 2025.
We visited community health inpatient services at Westwood Park Community Hospital and Westbourne Green Community Hospital. We gave verbal feedback which we confirmed in a letter to the Trust shortly after our inspection.
We spoke to patients and carers and observed the care of patients. We carried out tours of the environments at the sites we visited and spoke to a range of nursing and therapies staff.
Community health inpatient services at Bradford Teaching Hospitals NHS Foundation Trust were provided at three hospitals located at Westwood Park, Westbourne Green and St Luke’s Hospital. At Westwood Park and Westbourne Green there were 18 beds per unit.
We had previously inspected community health inpatient services in June 2016. We had rated the safe, effective, caring, responsive and well led domains as good. Our overall rating was good.
During this inspection our ratings stayed the same, and the overall rating was good. We found that the service was open and transparent and had a positive learning culture. The environment was accessible for patients and staff had all the equipment required to safely support patients. Staffing was good, with a low turnover of staff, and the service had not required bank or agency staff in the last 12 months. Completion of mandatory training was at 100% for almost all modules.
Staff completed comprehensive risk assessments and worked well as a multidisciplinary team to ensure that patients had access to additional care and treatment when required. The service completed regular audits to monitor and improve outcomes for patients.
Staff were kind and compassionate and staff were proud to work for the organisation. The service had no complaints in the last 12 months, but staff were responsive when concerns were raised through the discharge surveys or Friends and Family Tests.
Staff felt listened to and supported by leaders. Managers had good systems and processes in place to manage risk and ensure patient safety.
People's experience of this service
During our assessment we spoke to patients and carers. Feedback from patients and carers was mostly positive. Patients and carers said they felt involved in decisions about their care, and information was mostly provided in a way that patients could easily access and understand. Patients said they had no concerns about the care and treatment being provided or how their treatment was progressing, and carers were positive about their relatives’ experience in the service. Patients spoke highly of staff, and felt they were kind, caring and respectful in all their interactions.
When we observed staff during the inspection, we saw that they had a positive caring attitude towards patients, however their interactions were not always person centred. Staff were observed speaking about patients with other staff instead of speaking directly with them, and staff did not always engage with patients.