The Care Quality Commission (CQC) has rated Humberston House in Humberston, Grimsby, as outstanding following its first inspection from 9 September to 13 October.
Humberston House, run by Origin Care Homes (Humberston) Limited provides accommodation and personal care for up to 72 adults who may be living with dementia, sensory impairment or a physical disability. At the time of this inspection, 44 people were living at the home.
CQC has rated the home outstanding for being caring and well-led. It has been rated as good for being safe, effective and responsive.
Alison Chilton, CQC deputy director of operations for adult social care in the north, said:
“During our inspection of Humberston House, we found a service striving to provide care that was exceptionally personalised to each person. To achieve this, leaders and staff built strong connections with people and their families and were committed to continually improving the quality of care people received.
“Kind, caring and supportive staff were going above and beyond to organise activities for people to make their wishes come true. For example, one person really wanted to see a tribute act of their favourite music artist. Staff made the day special by arranging for them to have their hair done, helped dress them in their best clothes, and took them to see the show. This helped with their wellbeing and gave them the opportunity to make special memories.
“We also heard that when its quiet, staff like to pamper people as it means a lot to them. They also told us that someone appreciated staff continuing to talk about their loved one who had passed away, as it allows their memory to live on.
“Leaders and staff at Humberston House should be very proud of the findings of this report. It’s clear the home was committed to treating people as individuals and empowering them to achieve their goals and lead fulfilling lives. Other services should look to this report to see what they can learn.”
Inspectors found:
- The service always provided a range of nutritious meals and snacks, with staff carefully considering how to make them look appealing. People could also have their favourite drinks with their meals, including alcohol.
- Staff included people in care planning for managing their medicines, making sure their wishes and needs were considered.
- The service completed people’s capacity assessments, and their family were consulted if people were unable to make important decisions for themselves.
- Leaders made sure equipment, facilities and technology supported the delivery of safe, high quality care in the home.
- Leaders worked closely with people and healthcare professionals to ensure people could access services when they needed them to maintain their safety and wellbeing.