The Care Quality Commission (CQC) has rated Eliot Gardens in Wigan, Greater Manchester, as outstanding following its first inspection from 30 September to 7 November.
Eliot Gardens, run by Bolton Cares (B) Limited is an extra care housing facility which supports people to live independently in their own apartment within a secure community setting. It operates a 24-hour emergency response system for people.
Eliot Gardens is the main location, it also has two satellite sites - Little Lane and Meadow View Court. This inspection looked at all three locations.
CQC has rated the service outstanding for being caring and well-led. It has been rated as good for being safe, effective and responsive.
Victoria Marsden, CQC deputy director of operations for adult social care in the north, said:
“During our inspection of Eliot Gardens, we found a service striving to provide care that was exceptionally personalised to each person. To achieve this, leaders and staff built strong connections with people and their families, and were committed to continually improving the quality of care people received.
“Feedback from people was extremely positive and showed they were receiving kind and compassionate care. Staff showed genuine interest in people’s wellbeing, understood what mattered to them, and communicated in a way that met their individual needs and circumstances.
“It was great to hear that leaders had created a culture where people were empowered to make their own choices about their daily routines. For example, someone was supported to attend the gym, and they regained movement in parts of their body which had been affected by their health. Staff helped another person learn how to make a cup of tea after they’d had a stroke, so they could regain their independence.
“Leaders and staff at Eliot Gardens should be very proud of the findings of this report. It’s clear the service was committed to treating people as individuals and empowering them to achieve their goals and lead fulfilling lives. Other services should look to this report to see what they can learn.”
Inspectors found:
- Leaders were strong, visible and inclusive. People and relatives consistently described managers as approachable and felt that concerns were addressed with care.
- Partners felt that communication was open and respectful, with staff and leaders working well across services to ensure people received safe care.
- Leaders ensured that communal areas were well maintained to a high standard, so people had a dignified place to live.
- People’s personal, cultural, religious, and social needs were assessed and monitored frequently which ensured their care was person centred. They also had access to religious support, including receiving Holy Communion on a regular basis.
- Staff supported people to access specialist/adaptive equipment so they could access communal areas and the local community.
- The service had a vision to become net zero (to balance the amount of greenhouse gasses so total output equals zero) by 2050. Current projects were in place such as people growing their own vegetables in a greenhouse which reduced Eliot Gardens carbon footprint.
We will publish the Eliot Gardens report on the website in the coming days.