Updated 10 December 2025
Date of assessment: 29 July to 5 September 2025. Secure Care UK Limited provides patient transport services predominantly to people who are sectioned under the Mental Health Act 2007 (MHA). This assessment looked at patient transport services, in response to limited monitoring information we received from the service. The overall rating of Secure Care UK Limited has improved from requires improvement to good.
Updated 9 June 2025
Date of assessment: 29 July to 5 September 2025. Secure Care UK Limited provides patient transport services. This was a responsive assessment which looked at patient transport services, in response to limited monitoring information we received from the service.
We rated Secure Care UK Limited as good. In our assessment of patient transport services, we found staff and leaders were committed to improving the experience of care for patients using their secure transport services. The service did this by effectively tracking patient experiences of care for all transport journeys, from the transferring service to the destination service. Senior leaders developed targeted strategies to improve the service, with the needs of the local community and key stakeholders and the local community at the heart of this.
The service had made improvements and was no longer in breach of regulations. Vehicles had been deep cleaned in line with policy. Leaders had oversight of staff induction. Local risks were reflected in risk registers, except for the increased risk of staff injury. Leaders and staff were able to easily access provider policies.