Lynde House

Updated 9 December 2025

This assessment took place on the 10 December 2025.

This service is a care home providing nursing and personal care to older adults. The service can accommodate up to 76 people in 2 units located across 2 floors, each with their own separate adapted facilities. At the time of our assessment there were 73 people residing in the care home, half of whom were living with dementia.

We undertook this unannounced onsite responsive assessment because we received concerns in relation to how safe medicines were being managed in the care home following several medicines handling errors there.

This assessment was conducted by 2 Adult Social Care inspectors. We reviewed all 15 quality statements associated with the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this focused assessment the service remains rated good overall.

People were treated with kindness and compassion. The service continued to have an effective learning culture and people could raise concerns without fear. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received relevant training and regular supervision and appraisals to maintain good-quality care. Staff understood their roles and responsibilities.

Managers and staff had a shared vision and culture based on listening, learning and trust. Managers and senior staff were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 9 December 2025

We received face-to-face and email feedback about the care home from 8 people who lived there, 3 visiting relatives and 3 external community health care professionals. We also spoke with various managers and staff who worked there including, the registered manager, the deputy manager/clinical lead nurse, a senior clinical development nurse, home administrator and 6 care workers.

People told us they felt happy and safe living in the care home and were positive about the quality of the care they or their relative received there. People’s safety was prioritised. Managers and staff knew how to protect people from abuse or harm. Several people described how staff treated them with kindness and compassion, and ensured any personal care was done sensitively preserving their privacy and dignity. Typical feedback included, “This is a fantastic place to live. Just short of paradise I would say. I can’t recommend the service highly enough,” “Lynde House is an excellent nursing home. The staff are extremely hardworking and dedicated.I would have no hesitation recommending the home to a relative or friend who was looking for a nursing home placement” and “This is an excellent care home. They support my clients well and know how to meet their needs. I would say this service compares very favourably to other care homes I visit.”

We observed staff treat people with kindness and compassion. The atmosphere in the care home remained relaxed and calm throughout our assessment. People said they received good quality care from knowledgeable staff who treated them as individuals. People felt able to raise any concerns they might have and were confident action would be taken and improvements made when necessary. People told us the service was well-led. An external care professional remarked, “Lynde House is extremely well-managed.” Others said the managers were always visible in the care home and approachable. People told us managers listened to what they had to say and were proactive when it came to making changes that were needed to improve the service.

Some people could not directly tell us about their experiences of living in the care home, so we used a structured observation tool to assess whether they received good quality care. This approach showed people were included and listened to and staff consistently interacted positively with them.