Harley House Dental Practice

Updated 18 August 2025

We carried out this announced on-site inspection on 21 January 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Harley House Dental Practice is in Borehamwood, Hertfordshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 2 principal dentists, 3 associate dentists, 2 dental hygienists (one of whom also worked as a dental nurse at the practice), 1 additional dental nurse and 2 receptionists. A compliance manager supported governance at the practice. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 1 dental nurse, 1 receptionist and the compliance manager.

Updated 18 August 2025

On the day of our inspection, we spoke with 3 patients and saw patient feedback from a further 9 patients. We also reviewed patient feedback collected routinely by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Amazing team thank you for all your support.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

One patient commented, “Choices are always made clear so an informed choice can be made.”

Patients said when they were prescribed medicines, sufficient information was given.

Patients were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.