St Luke's Hospital

Ratings - Outpatients

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We inspected outpatient services at St Luke’s Hospital on 23 and 24 September 2025. The assessment was unannounced and carried out as routine inspection work in preparation for a trust level well led inspection.

As part of our inspection we reviewed adult and paediatric outpatient services along with other outpatient activity within the hospital including allied health services, maxillofacial, dermatology, and cardiology services.

The service was rated as good because:

• Staff managed risk and involved people in their care. Staff followed effective systems and pathways and were trained in key skills.
• Staff followed evidence based practice and national guidance. Multi-disciplinary working and processes supported work to improve outcomes.
• Staff treated patients with compassion and kindness and responded to individual needs.
• Staff provided care in a way that was person centred and tailored to individual needs.
• Leaders understood the service and the forward vision. Leaders supported staff well.

However, we also found:

• The premises, environment and security were not always fit for purpose.
• Risk assessments and mitigations were not always clearly recorded.

The service was in breach of two regulations. One related to premises, environment and equipment and one for good governance.

An action plan will be requested upon publication of the final report.

People's experience of this service

People we spoke with expressed they were happy with their care. They felt included and fully informed. People felt part of decision-making processes and could ask questions easily.