- Independent hospital
Boston West Hospital
Report from 27 May 2025 assessment
Contents
Ratings - Outpatients
Our view of the service
Outpatient treatments available at the hospital included appointments before and after endoscopy procedures and various surgeries. The outpatient department also offered health monitoring clinics, pain management support and physiotherapy appointments.
As outpatients was a core part of the surgery and medical pathway at this location, much of the evidence applies to those services also. Therefore, where evidence is the same, we have reported it only in the surgery report to avoid repetition.
We saw that local outpatients’ leaders encouraged a positive culture of safety and ensured there were enough competent staff to keep people safe. Staff understood how to protect patients from abuse and recognised incidents and reported them appropriately. The environment was clean, and infection risks were well managed.
Patients’ needs were assessed effectively, and they received evidence-based treatment. Patients were clear about their rights and confident they were receiving person centred care. Patients had choice over their treatment and staff were quick to respond to their changing needs.
Patients were actively involved in planning and delivering their care. Patients could access care in ways that met their personal circumstances and there was continuity of care across services. Patients received information they could understand and could provide feedback and raise concerns.
Leaders promoted a positive culture amongst staff and patients. They were capable and worked to enable the long-term sustainability of the organisation. They valued and empowered all staff and encouraged colleagues to speak up if they had concerns. Leaders worked closely with other services and local communities to build relationships and improve people’s care. They encouraged innovation within the service to enhance staff and peoples’ experience.
People's experience of this service
Please see the surgery report for patients’ overall experience of the service. Patients we spoke with on the day of inspection had used both outpatients and surgery services therefore this evidence is combined.