- GP practice
The Village Surgery
Report from 9 September 2025 assessment
Contents
Ratings
Our view of the service
Date of Inspection: 16 October to 20 October 2025.
The Village Surgery is a GP practice and delivers services to approximately 8,700 people under a contract held with NHS England. The National General Practice Profiles states the service has a higher than average number of young adults registered. Information published by Office for Health Improvement and Disparities shows deprivation in the service population group is in the 6th decile (6 out of 10). The lower the decile, the more deprived the service population is relative to others. This inspection considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This inspection covered the Safe, Effective, Caring, Responsive and Well-led key questions.
The service had a positive learning culture where people could raise concerns and incidents were investigated thoroughly. People were protected and kept safe, risks were well managed, and facilities and equipment were clean, safe and well maintained. Staff had the appropriate skills and experience for their roles and were supported through training and development.
People were involved in assessing their needs, and care was based on the latest evidence and good practice. Staff worked with other agencies to ensure good outcomes and smooth transitions between services. People understood their care and treatment and, where needed, those important to them were involved in decisions.
People were treated with kindness and compassion. Staff protected their dignity, respected their preferences and supported their wellbeing. Feedback survey results were consistently above local and national averages. Staff wellbeing was prioritised and supported through a range of initiatives.
The service was responsive to people’s needs. Information was accessible, reasonable adjustments were made, and steps were taken to eliminate discrimination. People were confident feedback was acted upon, and inspectors saw improvements as a result.
Leaders and staff shared a clear vision and culture of openness, learning and trust. Leaders were visible and approachable, and staff felt supported and treated fairly. Governance systems were embedded, and staff understood their roles and responsibilities.
People's experience of this service
People were generally positive about the quality of their care and treatment. Recent survey results, including the NHS Friends and Family Test, showed people were satisfied with services. However, results from the 2025 National GP Patient Survey were below average. In response to these results, the service had implemented an action plan to improve access.
The service had an established Patient Participation Group (PPG), which provided a structured way for people to share their views and contribute to improvements. For example, the PPG regularly reviewed feedback, suggested changes to appointment systems, and worked with the service team to develop information materials, such as the service’s quarterly newsletter to its population.