During an assessment under our new approach
Date of Assessment: 29 October 2025 (Site visit).
We carried out this announced comprehensive assessment as part of our regulatory functions. This is the first assessment for this service since its registration with CQC.
The Mole Clinic is a private independent clinic based in central London.
The service provides skin cancer screening and mole removal procedures. All tissue samples are sent to a local laboratory under a third-party contractual arrangement.
The service provides care and treatment to adults only.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Consent to care and treatment was recorded.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff well-being.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and make a complaint if needed. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff able to broaden their knowledge through continuous professional development.