During an assessment under our new approach
Date of assessment: 30 September to 7 November 2025.
The inspection was completed because the service did not have a rating. This was the first inspection following registration of a new provider.
Eliot Gardens, Little Lane and Meadow View Court were extra care housing facilities which supported people to live independently in their own apartment. Eliot Gardens was registered as the main location with CQC, whilst Little Lane and Meadow View Court were 2 associated satellite sites. Each site operated under the same registration and governance arrangements. The extra care schemes provided people with their own apartment within a secure community setting. The extra care schemes worked in partnership with landlords and operated a 24-hour emergency response system for people.
People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff received training and regular supervisions. Staff managed medicines safely and involved people in planning any changes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.
People were truly respected and valued as individuals. People’s wishes and choices were fully understood, and the provider made every effort to uphold these, so they could live their best lives as independently as possible. People described the staff as exceptionally kind, considerate and empathic. They received kind and compassionate care and staff always protected and respected people’s privacy and dignity.
People’s physical, mental and social needs were holistically assessed and met. Care and treatment were coordinated with involvement from other relevant organisations.
There was an inclusive, positive learning and improvement culture which was well established and was driving improvements in outcomes for people. Learning was shared and sought from partners. There were consistent examples of an inclusive, supportive, and collaborative leadership approach which had driven improvements in safety, sustainability, care integration and meeting people’s needs. Leaders recognised their role as drivers of a strong culture which was visible in practice. Governance and management systems enabled leaders to identify information about risks, performance and outcomes.