The Care Quality Commission
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  • Community substance misuse service

Cranstoun Worcestershire

Overall: Good read more about inspection ratings

Castle House, 14 Castle Street, Worcester, Worcestershire, WR1 3AD 0300 303 8200

Provided and run by:
Cranstoun

Important: The provider of this service changed. See old profile

All Inspections

During an assessment of Substance misuse services

We completed an assessment and inspection of Cranstoun Worcestershire on 14 October 2025.

The assessment followed CQC’s Single Assessment Framework (SAF) and considered all quality statements under each key question.

A combination of onsite and offsite inspection and assessment activity took place between 14 October 2025 and 4 November 2025.

We spoke with 13 members of staff and 11 clients during the assessment.

This was an unannounced assessment, which means the service was not told an assessment was going to be starting beforehand.

Cranstoun Worcestershire provides support to adults and young people under 18 experiencing difficulties with drug or alcohol use. The service operates across Worcestershire, with a central hub in Worcester, delivering interventions through shared care and community outreach locations across six districts.

The service had previously been assessed by CQC in February 2024 but did not receive a rating at that time due to an insufficient quantity of assessed quality statements.

During an assessment of the hospital overall

We completed an assessment and inspection of Cranstoun Worcestershire on 14 October 2025.

The assessment followed CQC’s Single Assessment Framework (SAF) and considered all quality statements under each key question.

A combination of onsite and offsite inspection and assessment activity took place between 14 October 2025 and 4 November 2025.

We spoke with 13 members of staff and 11 clients during the assessment.

This was an unannounced assessment, which means the service was not told an assessment was going to be starting beforehand.

Cranstoun Worcestershire provides support to adults and young people under 18 experiencing difficulties with drug or alcohol use. The service operates across Worcestershire, with a central hub in Worcester, delivering interventions through shared care and community outreach locations across six districts.

The service had previously been assessed by CQC in February 2024 but did not receive a rating at that time due to an insufficient quantity of assessed quality statements.

During an assessment under our new approach

Cranstoun Worcestershire provides support to young people under 18 and adults that struggle with drug or alcohol intake. The service also supports young people and adults who are affected by someone else's drug or alcohol use. Cranstoun Worcestershire operates services across Worcestershire. The central hub is in Worcester, from where services and interventions are delivered across 6 districts, via shared care and community outreach locations. The service was registered with the Care Quality Commission (CQC) on 10 June 2020 for the treatment of disease, disorder or injury and diagnostic and screening procedures. This was following a merger with the previous provider Swanswell Worcestershire. The service had not been assessed since its new registration as Cranstoun Worcestershire. This assessment was a combination of onsite and offsite assessment. Assessment activity started on the 28 February 2024 and ended on 7 March 2024. We spoke with 7 staff and 4 clients.