- Independent hospital
Boston West Hospital
Report from 27 May 2025 assessment
Contents
Ratings - Surgery
Our view of the service
We saw that leaders within surgery encouraged a positive culture of safety and ensured there were enough competent staff to keep people safe. Staff understood how to protect patients from abuse and recognised incidents and reported them appropriately. The theatre environment was clean, and infection risks were well managed. The service had effective systems for to handle medicines and surgical equipment safely.
Patients’ needs were assessed effectively, and they received evidence-based treatment. Patients were clear about their rights and confident they were receiving person centred care. Patients had choice over their treatment and staff were quick to respond to their changing needs.
Patients were actively involved in planning and delivering their care. People could access care in ways that met their personal circumstances and there was continuity of care across the service. Patients received information they could understand and could provide feedback and raise concerns.
Leaders promoted a positive culture amongst staff and patients. They were approachable and cared about colleagues’ wellbeing. Managers were capable, inclusive and encouraged staff to speak up if they had concerns. Leaders worked to ensure the long-term sustainability of the organisation. All staff worked closely with other services and local communities to improve people’s care. Leaders encouraged on innovation within the service to enhance staff and patients experience.
People's experience of this service
Feedback from patients was consistently positive. Patients told us referrals to the service were acted on quickly, and staff were kind and responsive. Patients were pleased with the care and treatment they received. Patients felt that the hospital was clean and that staff took precautions to control infection, such as washing their hands before caring for them. They told us reception staff were informative and helpful. People were very complimentary of the whole experience at the service, with comments such as “I can’t praise them enough” and “the place seemed like a well-oiled machine”.
We observed staff take time to reassure patients and answer their questions. We checked patient feedback forms that confirmed their care was excellent and that patients had no issues with the service.