- NHS hospital
The Hillingdon Hospital
Report from 7 October 2025 assessment
Contents
Ratings - Surgery
Our view of the service
We inspected the key questions of safe and well led on 7 October 2025. Our visit focused on care provided in the surgical assessment unit and medicines management on Kennedy Ward. The surgical assessment unit is also known as the Wilson Unit. It is comprised of 2 consultation rooms, a waiting area with 6 chairs, a large bay area containing 7 recliner chairs, 5 cubicles for patient trolleys or beds and 1 self-contained ensuite room for isolation when required. Kennedy Ward is a surgical ward, caring for patients following surgical procedures. Our team comprised of a medicine’s optimisation inspector and a lead inspector. We spoke with a total of 8 members of staff. We reviewed patient records and documentation concerned with the functioning and management of the service while on site and were provided with documentation we requested after our visit. We reviewed electronic prescribing and medicines administration records for 8 patients.
This was a focused inspection following up on concerns we identified during our visit in July 2024. As a result of these concerns, we issued a warning notice in August 2024. This was because the trust was failing to comply with requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found a service that had made improvements and found no continuing breaches of regulation.
People's experience of this service
We did not speak to patients on the day of our visit. This was because we were following up on specific areas of concern we identified in 2024. However, we did request patient satisfaction data that had been gathered by the service. Patient feedback from the friends and family patient survey, gathered between 2023 and 2025 showed an improvement in patient experience. In 2023 – 2024, 301 patients reported a positive experience. In 2024 – 2025 this had increased to 497. Patients reporting a negative experience had decreased; from 116 patients in 2023 – 2024 to 58 in 2024-2025. However, due to the short stay nature of the unit, they represented low response rates given the service averaged 470 attendances per month.