- Independent mental health service
Richmond House
Report from 4 August 2025 assessment
Contents
Ratings - Wards for people with learning disabilities or autism
Our view of the service
We assessed Richmond House on 03 November 2025 due to an aged rating.
Richmond House is a community hospital for up to 8 people with a primary diagnosis of a learning disability and associated mental health problems. It provides assessment, treatment and rehabilitation for females with a mild to moderate learning disability. At the time of inspection 5 people were receiving care and treatment.
The service is owned by Priory Healthcare Limited and is one of a number of services they provide throughout the country.
During our last inspection, we found a breach of Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment, due to concerns about medication administration. These concerns had been addressed and were resolved by the time of this inspection.
People's experience of this service
We spoke with all 5 residents who were living at the hospital at the time of inspection. Patient feedback about staff was overwhelmingly positive. Patients told us that staff were responsive, kind and caring and knew how to support them when they felt stressed.
Patients told us they thought staff were well trained. They all confirmed they understood their medication and care plans, and they felt involved in all areas of their care.
Patients said they could talk to staff and leaders if they had any concerns and felt that all staff knew them well. All patients appreciated the amount of time they got to enjoy outside of the hospital on section 17 leave and the activities they could take part in.
We spoke with 1 relative, who was positive about the care their family member was receiving. They appreciated the homely feel of the hospital, felt fully involved in their loved one’s care and said they were always made to feel welcome when they visited.