Primrose Lodge

Updated 2 February 2026

An inspection of Primrose Lodge took place on 10 and 11 September 2025 using our Single Assessment Framework. We undertook this inspection following information of concern we had received and decided to assess if the service was safe, effective, caring, responsive and well led.

Primrose Lodge is an 18-bed mixed gender facility providing medically monitored residential detoxification and psychosocial group work treatment for clients with a primary addiction to drugs or alcohol. All clients are funded privately and self-refer. At the time of inspection there were 13 clients receiving treatment at the service.

Primrose Lodge is operated by Blue Skies Addiction Centre Ltd, part of the UK Addiction Treatment Services (UKAT) network. Primrose Lodge was registered with CQC in February 2017 to deliver the regulated activities: Accommodation for persons who require treatment for substance misuse and Treatment of disease, disorder or injury. The service had a Registered Manager.

Primrose Lodge was last inspected in 2019 and rated good overall and in all 5 domains.

At this assessment we identified a breach of regulation 12 Safe Care and Treatment. At times the service had accepted clients into treatment that were too high risk for them to be safely managed in a medically monitored rehabilitation service that had no doctors or clinicians on site. Decisions to prescribe detoxification medicines were made without sufficient supporting information about the client’s medical history and the safety of proceeding with detoxification. We have asked the provider for an action plan in response to the concerns found at this assessment.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Updated 28 January 2026

An inspection of Primrose Lodge took place on 10 and 11 September 2025 using our Single Assessment Framework. We undertook this inspection following information of concern we had received and decided to assess if the service was safe, effective, caring, responsive and well led.

Primrose Lodge is an 18-bed mixed gender facility providing medically monitored residential detoxification and psychosocial group work treatment for clients with a primary addiction to drugs or alcohol. All clients are funded privately and self-refer. At the time of inspection there were 13 clients receiving treatment at the service.

Primrose Lodge is operated by Blue Skies Addiction Centre Ltd, part of the UK Addiction Treatment Services (UKAT) network. Primrose Lodge was registered with CQC in February 2017 to deliver the regulated activities: Accommodation for persons who require treatment for substance misuse and Treatment of disease, disorder or injury. The service had a Registered Manager.

Primrose Lodge was last inspected in 2019 and rated good overall and in all 5 domains.

At this assessment we identified a breach of regulation 12 Safe Care and Treatment. At times the service had accepted clients into treatment that were too high risk for them to be safely managed in a medically monitored rehabilitation service that had no doctors or clinicians on site. Decisions to prescribe detoxification medicines were made without sufficient supporting information about the client’s medical history and the safety of proceeding with detoxification. We have asked the provider for an action plan in response to the concerns found at this assessment.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Mental Health Act and Mental Capacity Act Compliance Summary

Mental Health Act

Primrose Lodge did not admit people detained under the Mental Health Act.

Mental Capacity Act

The service provided care for clients who could consent to treatment. Staff supported clients to make decisions on their care for themselves and recorded capacity to consent. They knew where to get accurate advice on the Mental Capacity Act.

Updated 26 June 2019