Boston West Hospital

Updated 23 January 2026

Boston West Hospital is an independent, purpose-built day case hospital which provides services for the assessment and treatment of common surgical conditions. It is part of the Ramsay Group. This location works alongside another hospital in the group, Fitzwilliam hospital in Peterborough.

The hospital provides surgical and endoscopy procedures for adults over the age of 18 for NHS, self-funding and insured patients. These include endoscopy, colonoscopy, hernia surgery, wrist and shoulder arthroscopy, cataract surgery, cystoscopy, minor urology and gynaecological treatments, pain management and pre- and post-operative physiotherapy.

We undertook a comprehensive inspection of the two service groups currently registered at the Boston location: surgery (including endoscopy) and outpatients. We inspected the surgery service on 25th September and the outpatient department and endoscopy procedures on 20th October 2025. These assessments were carried out because the provider had last been inspected in 2015, under a previous inspection model. All services were rated good overall. Please note that where evidence is the same across all three services, this will be primarily reported in the surgery report.

Updated 27 May 2025

Outpatient treatments available at the hospital included appointments before and after endoscopy procedures and various surgeries. The outpatient department also offered health monitoring clinics, pain management support and physiotherapy appointments.

As outpatients was a core part of the surgery and medical pathway at this location, much of the evidence applies to those services also. Therefore, where evidence is the same, we have reported it only in the surgery report to avoid repetition.

We saw that local outpatients’ leaders encouraged a positive culture of safety and ensured there were enough competent staff to keep people safe. Staff understood how to protect patients from abuse and recognised incidents and reported them appropriately. The environment was clean, and infection risks were well managed.

Patients’ needs were assessed effectively, and they received evidence-based treatment. Patients were clear about their rights and confident they were receiving person centred care. Patients had choice over their treatment and staff were quick to respond to their changing needs.

Patients were actively involved in planning and delivering their care. Patients could access care in ways that met their personal circumstances and there was continuity of care across services. Patients received information they could understand and could provide feedback and raise concerns.

Leaders promoted a positive culture amongst staff and patients. They were capable and worked to enable the long-term sustainability of the organisation. They valued and empowered all staff and encouraged colleagues to speak up if they had concerns. Leaders worked closely with other services and local communities to build relationships and improve people’s care. They encouraged innovation within the service to enhance staff and peoples’ experience.

Updated 27 May 2025

We saw that leaders within surgery encouraged a positive culture of safety and ensured there were enough competent staff to keep people safe. Staff understood how to protect patients from abuse and recognised incidents and reported them appropriately. The theatre environment was clean, and infection risks were well managed. The service had effective systems for to handle medicines and surgical equipment safely.

Patients’ needs were assessed effectively, and they received evidence-based treatment. Patients were clear about their rights and confident they were receiving person centred care. Patients had choice over their treatment and staff were quick to respond to their changing needs.

Patients were actively involved in planning and delivering their care. People could access care in ways that met their personal circumstances and there was continuity of care across the service. Patients received information they could understand and could provide feedback and raise concerns.

Leaders promoted a positive culture amongst staff and patients. They were approachable and cared about colleagues’ wellbeing. Managers were capable, inclusive and encouraged staff to speak up if they had concerns. Leaders worked to ensure the long-term sustainability of the organisation. All staff worked closely with other services and local communities to improve people’s care. Leaders encouraged on innovation within the service to enhance staff and patients experience.

Updated 23 October 2015

Overall the outpatients and diagnostic imaging service at the hospital was rated as good. We found that appropriate systems to respond to and learn from incidents were in place, as were systems to help protect people from harm or abuse.

The hospital had access to a radiation protection supervisor and radiation protection adviser in accordance with the ionising radiation (medical exposure) regulations and had practices and systems in place in accordance with the legislation.

Patients spoke highly of the care they received and felt involved in and understood their care and treatment. Support was given to patients; both in the out-patient department and via a 24 hour telephone helpline run by hospital staff. Patient satisfaction was high with recent data showing that 90% of outpatients would recommend the hospital to their family and friends as a place to receive treatment and care.

Systems were in place to ensure staff were appropriately qualified to deliver care and treatment. Staff reported that management was supportive and they had access to a wide range of training opportunities to help develop their skills further.

The hospital management encouraged feedback from both patients and staff. Feedback helped inform changes to improve the service. Complaints were taken seriously with processes in place to learn from them and share this learning with staff.