• Mental Health
  • Independent mental health service

Richmond House

Overall: Good read more about inspection ratings

38 Redenhall Road, Harleston, Norfolk, IP20 9HB (01379) 852364

Provided and run by:
Partnerships in Care Limited

Latest inspection summary

On this page

Overall

Good

Updated 7 January 2026

We inspected Richmond House on 03 November 2025.

We assessed the service due to an aged rating. This service was last inspected in November 2021, and the service was rated good overall. At that inspection, we found some issues with medication administration. This was a breach of Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment.

At this assessment we rated the service as Good.

We spoke with 7 members of staff, 5 patients and 1 family member. We also reviewed the care and treatment records of all 5 patients.

Richmond House was registered with CQC in 2010 to deliver the regulated activities: Assessment or medical treatment for persons detained under the Mental Health Act 1983 and Treatment of disease, disorder or injury. The service had a Registered Manager.

At this assessment we assessed 1 assessment service group; Wards for people with learning disabilities or autism where we assessed 32 quality statements.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We rated the service as good. We found no breaches of regulations.

Wards for people with learning disabilities or autism

Good

Updated 4 August 2025

We assessed Richmond House on 03 November 2025 due to an aged rating.

Richmond House is a community hospital for up to 8 people with a primary diagnosis of a learning disability and associated mental health problems. It provides assessment, treatment and rehabilitation for females with a mild to moderate learning disability. At the time of inspection 5 people were receiving care and treatment.

The service is owned by Priory Healthcare Limited and is one of a number of services they provide throughout the country.

During our last inspection, we found a breach of Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment, due to concerns about medication administration. These concerns had been addressed and were resolved by the time of this inspection.